We are Committed to Your Privacy
Jerrara Environmental Pty Ltd is committed to protecting your privacy and ensuring the responsible handling of your personal information. This policy outlines how we manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Collection of Personal Information
Personal information refers to data or opinions that identify an individual. We may collect details such as your name, address, email, phone number, and other contact information. This information is obtained through interviews, correspondence, telephone, email, our website, publicly available sources, cookies, and third parties.
We collect personal information primarily to provide services, communicate with clients, and for marketing purposes. Secondary uses may occur where reasonably expected and closely related to the primary purpose. You may opt out of marketing communications at any time by contacting us in writing.
Where appropriate, we will explain why we are collecting personal information and how it will be used.
Sensitive Information
Sensitive information includes data about racial or ethnic origin, political opinions, religious beliefs, trade union membership, criminal records, or health information. We only collect and use sensitive information:
- For the primary purpose for which it was obtained
- For a directly related secondary purpose
- With your consent
- Where required or authorised by law
Third Parties
Where reasonable and practicable, we collect personal information directly from you. In some cases, we may receive information from third parties. When this occurs, we take reasonable steps to ensure you are aware of the information provided.
Disclosure of Personal Information
Your personal information may be disclosed:
- To third parties with your consent
- Where required or authorised by law
Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. When no longer required, we will securely destroy or de-identify personal information. Client files may be retained for a minimum of seven years.
Access and Correction
You may request access to the personal information we hold about you and request corrections if necessary, subject to certain exceptions. Identification may be required before releasing information.
We aim to ensure your personal information is accurate, complete, and up to date. Please notify us of any changes so we can maintain accurate records.
Policy Updates
This policy may be updated periodically. The latest version will be available on our website.
Complaints and Enquiries
For any questions, concerns, or complaints regarding this Privacy Policy, please contact us in writing by emailing hello@jerraraenvironmental.com.au